Jagex Shines Spotlight On RuneScape Customer Service Team
By now, we're accustomed to seeing game developers create infographics that detail how popular their games are, providing details like number of characters created, monsters killed, hours played, etc. Today, Jagex decided to turn that dynamic on its head and create a Runescape infographic not about the game itself, but about the game's customer service team.
Honestly, I'm a little surprised to see that only 1,150 players are helped per day, considering that RuneScape boasts of having nearly 10 million active players -- though I'm not sure how much of that total includes the 1.4 million bots that were squashed last year. It's also sad, though perhaps not surprising, that 30% of help request are just people wasting the CS rep's time. And while I do spend a fair amount of time on social media, I don't think it's 21 hours per week. Even cat videos can only keep me entertained for so long.
It's nice to see the mostly unsung heroes of game development, or more appropriately, game maintenance, get their moment in the sun. If you've ever worked customer service, you know it can be a thankless task, so even this small bit of recognition probably would probably make you feel a little warm and fuzzy inside.
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About the Author
Jason Winter is a veteran gaming journalist, he brings a wide range of experience to MMOBomb, including two years with Beckett Media where he served as the editor of the leading gaming magazine Massive Online Gamer. He has also written professionally for several gaming websites.
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The fear of missing out.
The update also introduces a new Artifact Rank Upgrade system.
Create a character to lock in a name, then transfer a character later if you don't want to start anew.
The team even took the ability to cosplay on a budget into account when designing the Hansians.
At least other companies reach out and give either evidence or a reply. Didn't really like Runescape that much anymore, but I certainly didn't enjoy the silent treatment when looking for help. Only more of a turn off from the game.